1. How long does a transfer take?
A standard bank transfer takes up to one business day for the funds to appear in the recipient’s account.
2. Can I transfer cash from the USA to Israel?
Yes, you can transfer cash by depositing it with our representative in the USA. The funds will then be transferred to a local Israeli bank account or made available for cash pickup in Israel.
3. Can I transfer cash from Israel to the USA?
Yes, cash can be deposited at Rubeh Kreuser Currency Exchange in Jerusalem, and the funds will be transferred to a local U.S. bank account.
4. Are there any hidden fees?
No, our service is fully transparent. All costs are explained upfront, and there are no hidden fees.
5. Can transfers be made via Zelle?
Yes, transfers can be made via Zelle, but the availability of this option depends on our current capabilities. There is no guarantee for this method.
6. Are there restrictions on the type of account used for transfers?
When transferring from Israel to the USA, transfers from nonprofit accounts are not allowed. For transfers from the USA to Israel, any account type is acceptable.
7. What if I need to cancel a transfer?
If the transfer has not yet been completed, you can cancel it. Contact us immediately, and we’ll assist you.
8. Is your service suitable for small transfers?
Yes, our service is designed for both small and large transfers.
9. Can I transfer funds on behalf of a company?
Yes, we can handle transfers for companies, but please inform us beforehand if it’s a company account.
10. How do you avoid banking bureaucracy?
Our transfers are conducted directly through local bank accounts, eliminating the delays and questions often associated with traditional banks.
11. Do I need specific documents to complete a transfer?
Yes, you’ll need to provide proof of the transfer (from the bank or cash exchange) and a copy of the depositor’s ID.
12. Can I transfer large sums of money?
Yes, we specialize in handling large transfers and offer personalized solutions tailored to your needs.
13. Is your service secure?
Absolutely. We operate under a licensed Money Transmitter and comply with strict data security standards.
14. What is your advantage over banks?
Our transfers are faster, with no complicated bureaucracy and no high fees like those charged by banks.
15. Can your service handle salary payments?
Yes, our service is ideal for transferring salaries for employees receiving payments abroad.
16. Is technical support available if I encounter an issue?
Yes, we are available to answer questions and provide assistance at every step of the process.
17. Can I transfer money to a third-party account?
Yes, as long as the required documents are provided and the details match.
18. Can I save my account details for future transfers?
Currently, our service does not support saving account details, but we are working on adding this feature.
19. How do I pay for the service?
The cost is deducted from the transferred amount, so there’s no need for a separate payment.
20. How can I contact you?
You can reach us by phone, WhatsApp, or email. All contact information is available on the “Contact Us” page.
21. Are there limits on transfer amounts?
There are no limits on transfer amounts, but for very large sums, we may request additional documentation for compliance purposes.
22. How is the currency exchange performed?
Currency exchange is handled by our trusted partners in Israel or the USA, ensuring a secure and reliable process with better rates than banks.
23. Is your service available for both individuals and businesses?
Yes, our service is suitable for individuals and businesses, including companies and organizations.
24. What happens if I provide incorrect account details?
If incorrect details are provided, we will notify you and work to resolve the issue. This may result in a slight delay.
25. Do you provide a receipt for the transfer?
Yes, after completing the transfer, we will send you a detailed receipt with all transaction information.
26. Can transfers be made in other currencies?
Currently, our service focuses on conversions between Israeli Shekels (ILS) and U.S. Dollars (USD).
27. Can I transfer money to countries other than the USA or Israel?
Our service primarily focuses on transfers between Israel and the USA, where we have local accounts to ensure speed and efficiency.
However, we can assist with transfers to other countries, even if we don’t have local accounts there. For urgent or special requests, please contact us on WhatsApp, and we’ll do our best to help.
28. How can I track the status of my transfer?
You can contact us at any time for an update on your transfer status. In the future, you’ll be able to track it through our website’s management system.
29. Can I make urgent transfers outside of business hours?
Currently, transfers are handled during business hours.
However, for urgent cases, you can message us on WhatsApp, and we’ll do our best to assist and find a solution quickly.
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